I am emailing this comment to you so that AA may well far better have the ability to inspire staff members being far more courteous when things go Incorrect.Buyer service will make such a difference for the people utilizing your service.
I'm a disabled veteran who's got to implement crutches which was really tough for me. I'd specifically booked a flight that only had one particular end to make sure I'd manage to make the vacation.
My spouse and I flew on AA266 Feb 5 from Lihue to L.A. We had paid out for bulk head seats (8A,8B). We got 12A and 12B in its place. The desk said it had been to equilibrium the airplane for takeoff on account of empty seats and that we might be returned to 8A and 8B while in the air.
Hi，I planned to ask questions about bring a cat from the U.S. to China, so I known as your Chinese service. The woman known as Annie picked my cell phone. I requested my issue and he or she explained †there is absolutely no way†I mentioned a person explained to me it can be done. She claimed †They're lying†she didn't give me any clarification. I decided to connect with again, another girl answered my phone.
On Dec. 5th my wife, Tamar and pals Keith and Janet Burd and I had been getting back from a 7 working day cruise on Celeb Cruise Strains. We ended up scheduled to return from Miami to Louisville, KY via Charlotte on American flight 2448 at 1:00 P.M.The flight was delayed and we ended up at risk of missing our connecting flight away from Charlotte. The ticket agent confident us that we would've lots of time to make the relationship in Charlotte. Very well, the flight obtained later and later plus the ticket agent then instructed us that we must make any connecting flight alterations in Charlotte. After the aircraft eventually arrived and all travellers boarded, there was another hold off as a consequence of mechanical complications. Then, the flight was cancelled and we ended up informed to return for the gate where by an agent would rebook us. Alright so…..150 travellers with one agent !
Be sure to ahead me the data for my journey voucher that ought to be on file. I have missing the first as I had saved it on my other Personal computer that may be getting serviced.
I'm so upset in the way in which my final flight was dealt with as what I consider myself a valued consumer/
My problem is usually that AA long responded to my issues and lies about motives the I used to be bumped of flight.
Once in a while you find a person who definitely do The task They're paid out to accomplish. I not only observed 1 , I found numerous at American Airways .Although traveling 01/25/sixteen from St. Louis Mo. to Ft Lauderdale I still left my black canvas Ralph Lauren polo keep on for the gate, I was not permitted from the airplane to retrieve it as the doorway was closed plus the jetway eliminated.
I cannot believe you board passengers ahead of doing all your checks around the plane. Leaving your clients caught for over two hrs without to tiny facts is overall bullshit. When you are mainly similar to each individual airline look at this now Within this regard, it’s basically not appropriate to deal with your consumers using this method.
Reading through the short article in Yahoo! about a AA rep creating “deaf and dumb†on their baggage is impolite plus they deserve greater than a pretend apology. you merely shed a client.
I just received off the cellular phone with Connie Sanders in the DFW Workplace. I asked for her name mainly because she was so variety and helpful to us. I've not often encountered an individual so helpful and caring. If all of your representatives may very well be like her you might have a fantastic airline.
The baggage service (which wasn't American Airways) termed me at 2am to allow me to know they would be bringing my bag out to my property!!!
purchaser service agent in the “technologyâ€/World wide web team named lisa in fact HUNG UP on me After i was conversing. i’ve in no way had this type of weak expertise in advance of. she was extremely impolite prior to hanging up.